RESERVATION PLEASE CONTACT: (62) 778 431 017
 

Term & Condition

You are deemed to have read, understood and accepted the following tour booking terms and conditions. Desindo Sukses Wisatama shall be known as “The Company” in the conditions below:
Reservation, Deposit and Full Payment

Reservation can be made with the Company anytime during business opening hours. To confirm the reservation, please visit its office during business opening hours with a deposit amount as specified below. This deposit forms part of the final payment.

  • All tours (except those on chartered flights) - a deposit of 50% of tour price per person is required upon reservation
  • Tours on chartered flights - amount per terms and conditions stipulated by principal supplier

Payment of deposit does not constitute confirmation of the tour. All group tours are subjected to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalised.

Full payment is required no later than 14 days prior to departure.

In case of tours on chartered flights, full payment must be made 1 month before departure.

If full payment is not received 14 days or more prior to departure, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated below is payable by the Customer.

Cancellation by the Customer
Cancellation of bookings must be made in writing and be acknowledged by The Company to be effective and to avoid misunderstanding. The Customer is allowed to cancel the reservation in writing, at any time prior to the departure date. However, unless otherwise specifically stated, the following cancellation fee will apply to tours operated by the Company and it is computed based on the length of notice period prior to the departure.
Prior to Departure
Cancellation Fee
More than 30 days
30% of total value of package per person
16 - 30 days
50% of total value of package per person
15 days
100% of total value of package per person
For tours or components supplied by third party e.g. luxury cruise, overseas land operators, hotels, airlines, car rentals, trains etc, their cancellation terms & conditions shall apply with a handling charge of S$75 per service per passenger. Cancellation policies of third parties will be communicated prior to confirmation of booking.
Upon the Company receiving the written notice of cancellation and in accordance with the Terms and Conditions stipulated, the Customer shall receive the refund.
Amendment by the Customer
An administrative fee of S$75 per person per amendment, excluding amendment charges imposed by airlines, hotels and other principals, will be levied.
Tour Cancellation by The Company
Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation.
We may be obliged to cancel your travel arrangements by reasons of force majeure (war, riots, civil disturbances, strikes, national disasters, terrorist activities) or closure of airports, ports or railways, or delay and cancellation of international or domestic air and railway services. Under such circumstances, we will advise you as soon as possible if we can offer you an alternative holiday of comparable standard. The Company’s sole liability shall be limited to a refund of all monies including deposit paid less the amount for service already utilised.
At times, due to low subscription for a group tour, the Company may choose to cancel the entire tour 14 days prior to departure for tours that last for more than 6 days and at least 8 days in advance for tours that last for 6 days or less. The company may, if it so chooses, recommend alternative tours to the same destination or of similar value.
In case of free & easy tours, accommodation and all services are strictly on request and subject to confirmation. The Company may recommend alternatives if available; sometimes with surcharges.
Should the customer decide not to accept the alternatives, refund of all monies including deposit paid less the amount for service already utilised, will be paid to customer.
If The Company fail to notify customers of cancellation of tour 14 days prior to departure for tours that last for more than 6 days and at least 8 days in advance for tours that last for 6 days or less, The Company shall pay price of its service fee as compensation to customers who have paid the price of the tour package in full at the time of cancellation.
Itinerary Changes by The Company
Airlines and transportation schedules, as well as local conditions, may affect routing, accommodation and tour programme. The Company shall endeavour to substitute arrangement of similar value should this occur. The Company reserves the right to alter any route, itinerary and accommodation without prior notice in case of force majeure.
Refund by The Company
Unless otherwise specifically stated, the following refund policies apply to tours operated by The Company:
The Company shall endeavour to substitute arrangement of similar value. Should the customer decide not to accept the alternative travel arrangement, all refunds, other than airfare, will be paid within 4 - 8 weeks. However, during the peak season, refunds may take longer due to the increase in transactions. In cases of credit card payment, refunds (if any) will be made through the credit card company. For refund involving air tickets, the refund process and duration is dependent on principals such as airlines. The Company will endeavour to monitor refund status and keep customer updated. In such instance, The Company shall make refund within one week upon receipt of refunds from principals.
Refund Policy on Used Portion of the Tour
No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.
Refund Policy - Payment Mode
For cheque or cash payment, refund will be made in a form of a cheque and processed within 4 weeks. For credit card payment, refund will be made through the credit card company and processed within 4 to 8 weeks. During peak periods, the refund process may be longer due to the increase in transactions.
Redemption of Travel Voucher
The Company may issue travel vouchers from time to time as part of its promotional activities. The terms and conditions for the redemption of travel vouchers will be reflected clearly in the appropriate documents.
General conditions are as follow:
(1) Original voucher must be presented and surrendered upon booking.
(2) Voucher is valid for travel from now until (date). To book, call tel: +62 778 431 017 or email sales@desindotours.com. Please quote Ref Number at time of booking.
(3) The full value of the voucher must be used in a single transaction. Any unused value will be forfeited.
(4) It is exchangeable for any air ticket, hotel and/or tour package of higher value with the price differential to be borne by the customer.
(5) Voucher is not exchangeable for cash and not replaceable if lost.
(6) Voucher cannot be combined for use and is limited to one voucher per transaction.
(7) Voucher is not valid in conjunction with other promotions/discount cards/coupons or vouchers.
(8) Voucher is not transferable.
(9) TakeMeToAsia reserves the right to change the terms and conditions.
(10) Voucher is valid provided no cancellation is made on original booking. In the event that original booking is cancelled after voucher has been redeemed, voucher holder is required to return the value of voucher to Desindo Sukses Wisatama.
Discounted Prices
Discounts and promotional prices, if any, and validity period are communicated clearly on collaterals and to customer at point of transaction.
Pricing Policy
Unless otherwise stated, prices quoted are in Singapore Dollars. All prices reflected in our communication materials exclude airport taxes, fuel surcharges, visa applications fees, insurances, service fees and/or other incidentals where applicable. All information and prices shown are accurate at time of print.
To ensure accuracy of charging, prices are clearly indicated, including total amount payable and listing of items purchased during point of sale communication. Whilst the Company is a GST-registered organisation, no GST is levied for outbound tours. However, GST is payable by the Customer for any tours and coach services within Singapore.
The Company will also clearly indicate any additional charges for extra services that may be incurred by the Customer.
Invoices and Receipts
The Company shall issue sales invoice for each transaction and a detailed receipt for each and every payment received. Cash collection will be countersign by a witness.
Delivery Charges
The Company does not provide delivery services.
Visa
Different embassies/consulates require varying lengths of time to process visa applications. The Company renders assistance in visa application wherever possible, The Company cannot; however, guarantee the approval of such visa application. This service is subject to (auxiliary) charges.
A guideline on our administrative fees for application is as follow. These are in addition to the visa application fees paid to the respective embassies.
Visa Application
Unless otherwise stated, S$40 service fee per visa
The Company will not be responsible for any expense, reimbursement or refund of the tour fare is the passenger is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, and possession of unlawful items or irregularities that may cause harm/damage to person or property. There is no refund of administrative fees in the event of unsuccessful application.
In the event of loss or damage of passport whilst in process of visa application, the limit of coverage is on the cost of replacing the passport and full refund of service fee.
Right To Reject
The Company reserves the right to cancel or withdraw any itinerary or booking made for a client. The Company also has the right to decline acceptance or to retain any customer as a participant of tour if such person(s) is likely to endanger the health or safety or impair the comfort and enjoyment of others on the tour. The Company’s sole liability shall be limited to a refund of all monies paid less the amount for service already utilised plus reasonable administrative fees.
Travel Insurance
Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a carrier under contract for safe carriage of the Customer or his / her baggage / belongings. The Company will be pleased to assist in the enquiries of any travel insurance and related matters.
We reserve the right to set down mandatory personal travel insurance for some packages which we deem to be of higher risk than others. This requirement shall be communicated at point of sale of such packages, and on marketing collaterals.
Travel Documents
The Company shall advise customers of any visa requirements and the necessary validity requirements for travel documents. It is however, the customer’s responsibility to ensure that he has an international passport that is valid for at least six months from date of entry into the country of destination and to obtain visa if required. The Company shall not be liable to refund to customer any part of the package price in the event that customer is refused entry into any country of destination for any reason whatsoever, including the following: carrying a passport with less than 6 months validity, failure to obtained the appropriate visa, bar from entry into country of destination for contravention of its laws of regulations.
Liabilities
There are inherent risks in international travel. You acknowledge and accept these risks and those associated with travelling and living in the countries, including developing nations that you travel to.
The Company shall not be liable for any cost, expenses, or damages whatsoever incurred and suffered by the customers which arise from any of the following events:
  • Acts of God, fire, lightning, explosion, flood, inclement weather or accident
  • National or local emergencies, acts or omissions of any government or government agencies, civil disorder, insurrection, war or military operations
  • Industrial disputes, strikes, lock out, stoppage or restraint of labour
  • Traffic congestion, vehicle breakdown, obstruction of any public/private roads, highway, sea or air passage
  • Accidents of any kinds occurring during the customer's independent activities
  • Theft, robbery or lost property
  • Isolation as a result of infectious diseases or any conditions likely to endanger the health or safety of customers or impair their reasonable comfort
  • Flight delay or cancellation
  • Any cause beyond the reasonable control of The Company
  • The Company shall also not be responsible for any loss due to damage or loss of property occasioned by the negligence or contributory negligence on the part of any member of your Travel Group. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. The Company is to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
    COMMUNICATIONS
    The Company ensures that its brochures and other marketing communications materials contain sufficient and accurate information on Prices, Quality, Availability and Terms of Sales. Discounts and promotional prices, if any, and validity period are communicated on collaterals and to customer at point of transaction.
    The Company also ensures that its products are accurately described and portrayed by the company in all marketing communications.
    Complaints and Claims
    Any complaint and/or claim shall be made known to the Company in writing within fourteen (14) days from the date of return to Singapore for the company’s investigation. The complaint letter must be signed by the complainant and contain contact details including an address and telephone number. No responsibility is accepted in respect of any complaint and/or claim not so made. The Company will acknowledge receipt of complaint within 24 working hours.
    The Company welcomes feedback from the customer. Should there be any dissatisfaction with any of our goods or services, please feedback to Mr Desmond Lee or Ms Desy Ng via:
    - Fax number at +62-778-431071
    - Telephone at +62-778-431017
    - Email to sales@desindotours.com
    - Write to PT. Desindo Sukses Wisatama, Komp. Citra Permai Blok C No 8 Jln Duyung
    Complaint Resolution Procedure
    The Company will investigate and act to resolve areas of concerns. The interim response is within 3 working days. Depending on the complexity of the case, the time taken to resolve the complaint is within 21 working days.
    Confidentiality of Customer Data
    The Company will safeguard, according to strict standards of security and confidentiality, any information on the Customer. The Company will limit collection and use of the Customer’s personal particulars / information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services.
    The Company always seeks the customers’ permission and obtains their consent if we wish to use their particulars for purpose other than completing the transaction. Customers are invited to opt in to the mailing list for newsletters and promotional collaterals.
    Every effort shall be made to ensure that the integrity of the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required to by law. The Company also undertakes not to divulge the Customer’s personal information to any unauthorised third party without prior written consent.
    Miscellaneous
    The Company reserves the right to change, amend, insert or delete any of the Terms and Conditions, or policies contained in this document, as the case may be, without prior notice.
     
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    Copyright @ 2009 P.T. Desindo Sukses Wisatama Tours & Travel All Right Reserve